Frequently Asked Questions (FAQ)
How can I track my Receive Here shipment?
You can track your shipment
using our website or through our mobile application on IOS or Android. Usually your merchant or online
shop sends you a link to track your shipment.
What is
a tracking number?
A tracking number is a combination of numbers and/or letters that uniquely identifies your
shipment. The tracking number length may vary from 10 to 39 characters.
Where
can I find my Receive Here tracking number?
In general, the
merchant or online shop is able to provide the tracking number. If you
have ordered a product from an online shop, the confirmation email or shipment
notification often contains the tracking number.
If not, please contact
your merchant or online shop.
Please note that not all
shipments have tracking numbers.
When will my tracking
information appear?
You
should see tracking events within 24-48 hours after you have received the
confirmation by your merchant or online shop. The reason it takes time to see
tracking events is because the first event is created once the shipment is
handed to us, i.e. once the shipment has departed the fulfillment center of
your merchant or online shop.
Why is my
shipment status unchanged?
For most
shipments, we provide only milestone tracking which means it may take some time
before a new tracking event is displayed. Your package continues to travel to
its destination despite the time between the tracking events. Depending on the
destination, it could also take time to arrive in the destination country due
to the distance and transit time of the selected service.
Your shipment might also
be delayed. Delivery delays can be caused by events beyond the control of Receive Here,
e.g. weather events, local disruptions like public holidays, customs or
strikes.
In the event your shipment has not arrived within 10 days after the
expected delivery time, kindly contact your merchant or online shop. The
merchant or online shop as our contract partner can start an investigation for
lost items.
Please also note that
some packages only have limited tracking events in the country of origin and no
tracking events in the destination country.
Why is my Receive Here tracking number not working?
In case your tracking number is not working, please contact your merchant or online shop.